Covid 19 Protocols
Your safety is our priority
Chundukwa River Lodge has implemented additional health and hygiene operating procedures to meet the new health and safety challenges faced globally, as guided by the World Health Organisation (WHO), United Nations World Tourism Organisation, and World Travel and Tourism Council. These standards have been implemented across all areas of our operation and assist in minimizing risk and enhancing safety for our guests and employees.
Our Team
- Our employees are informed, updated and trained on symptoms, safety measures and protocols relating to Covid-19.
- Employees on our properties are screened daily (temperature and symptom checks), with hygiene, cleaning and disinfection protocols observed, to ensure our properties remain controlled safe zones.
- Any staff member that shows signs of any illness is asked to stay at home and is not allowed to report for duty. Care and attention is given to them off site.
- We have a dedicated hygiene representative to ensure our hygiene protocols are followed.
- All staff wear face masks for their protection and that of others.
Our Operations
- All surfaces are disinfected, with disinfectant available in public, high contact areas.
- There are handwashing stations throughout the lodge for frequent handwashing by guests and staff.
- Signage reminds staff and guests to observe physical distance.
- Care is taken to ensure the containers used for transporting laundry are disinfected.
- In the event of waste related to a case of covid-19, this will be disposed of separately.
Your Visit
Pre-Arrival
- Only pre-booked, prepaid guests stay at Chundukwa - no day visitors.
- Packages are prepaid - activities and extras can be prearranged and prepaid if wished.
On Arrival
- Our transfer vehicles are sanitized before a new set of guests step in and again once they have completed their journey.
- Luggage is sprayed upon arrival before being placed into a vehicle from the airport.
- Our vehicles carry reduced capacity to conform with physical distancing as guided by the Ministry of Transport.
- Our driver will be wearing a mask and guests are required to do the same whilst travelling as per Zambia’s directive.
At the Lodge
- We will not shake hands on meeting and greeting and will explain to guests why.
- ‘Check-ins’ are contactless, with sanitization before signing indemnities when applicable.
- Guests are briefed on hygiene and safety protocols, with discreet temperature checks throughout their stay.
- In instances where payments are made – card machine is disinfected in front of the client before and after use.
During your stay
- Guests dine separately - no communal tables.
- Meals are plated and individually portioned, rather than buffet style.
- There are plenty of different areas for dining and relaxation where people do not have to be in closed spaces.
- If guests are more comfortable with waiters serving their drinks and meals to a nearby table instead of directly to them, they have this option.
- Guests have the option of housekeeping during their stay.
- Chalets are well ventilated.
- We have handwashing stations throughout the lodge and encourage guests to make use of these. These stations do not require you to touch a handle and are pedal operated.
- Boat cruises, transfers and other activities operated by ourselves are limited to numbers that allow for safe distancing, with the exception of those guests travelling together, comfortable with closer proximity.
Medical Assistance
- Access to a doctor and / or paramedic in Livingstone.
- Covid-19 tests are available in Livingstone.
For guests' own convenience
- We suggest guests bring a personal bottle of hand sanitizer to carry around with them on their travels. There is sanitizer in all our rooms.
- We ask that all guests bring their own material re-washable facemasks (eco-friendly).
- Guests may prefer to carry their own personal water bottle.
- Guests may also prefer to carry their own binoculars.
- Visas can be purchased online in advance.
- Additional optional activities can also be prearranged and prepaid.
- Guests should ensure they have sufficient travel and health insurance for coverage in the event of sickness and cancellation.
